Privacy Policy
This page explains what SolveProwl processes, why, how long, and how you can disconnect or delete it. It applies to every SolveProwl plan (Scout, Creator Intelligence, Business Intelligence).
Account and billing information
To create and operate your account we hold your name, email, business details, login credentials (passwords are never stored in plain text), and your subscription/plan and payment history.
Public competitor research (Scout)
For competitor accounts you choose to track, SolveProwl reads publicly available Instagram profile and post information through Meta's Business Discovery API. This does not require the competitor's permission or password, and SolveProwl never collects private data about accounts you do not own.
Your own Instagram Professional account (Creator / Business Intelligence)
Comment-based intelligence only activates after you explicitly connect your own Instagram Professional (Business or Creator) account through Meta's official sign-in flow. You choose the account from a confirmation step; nothing is connected automatically or silently. SolveProwl never asks for, sees, or stores your Instagram password.
Once connected and authorized, SolveProwl reads:
- Your Instagram Professional account ID and username
- Your own posted media (for context only, not stored as video/image files)
- Comments on your own posts: the commenter's public username, comment text, timestamp, and publicly visible engagement counts (e.g. like count)
SolveProwl only ever reads comments on accounts you have authorized and connected — never comments on someone else's account.
Derived classifications and intelligence
SolveProwl analyses the comments above to produce categories and signals (for example: a pricing question, a delivery enquiry, a collaboration request, a complaint, or a positive mention). These are SolveProwl-generated interpretations of your own evidence, shown alongside the original comment so you can judge them yourself — never presented as a guarantee of intent or outcome.
Access tokens
The credential Meta issues when you connect your account is encrypted before storage, is never shown in any page, report, email, log, or error message, and is used only to fetch your own authorized data on your behalf.
Why SolveProwl processes this data
To operate the product you signed up for: build your dashboard, generate weekly/monthly intelligence, respond to support requests, process payments, and maintain account security.
How long data is kept
Account, subscription and payment records are kept for as long as your account is active and afterward for as long as accounting, tax, or dispute-resolution obligations reasonably require. Instagram Intelligence evidence (your connection, synced comments and derived classifications) is kept for as long as your Instagram connection stays active, and is removed when you disconnect and delete it as described below, or on request. A public Free Snapshot request is kept only long enough to prepare and deliver that one-time report; it is not turned into an ongoing profile without your consent.
Disconnecting Instagram
Disconnecting stops SolveProwl from syncing any further comments and revokes the stored credential. It does not automatically erase intelligence already generated — that is a separate, explicit action described next, so you always know which one you are choosing.
Deleting Instagram Intelligence data
From your Intelligence dashboard you can permanently delete your Instagram connection, every synced comment, and every classification derived from them. This requires re-entering your password and typing a confirmation phrase, and shows you exactly what will be deleted before you confirm. It does not delete your SolveProwl account, login, or billing/payment history — those are kept separately for legitimate account and accounting purposes. Deletion is permanent and cannot be undone.
Who else sees this data
SolveProwl does not sell your data. Limited technical access is shared only with the service providers needed to run the product: Meta (to authenticate and sync the account you connect), a payment processor (to process payments), and an email provider (to send transactional emails such as report notifications) — each only receives what it needs to perform that function.
Security
Access tokens and passwords are stored encrypted, administrative access is restricted and logged, and destructive actions (like deleting Instagram Intelligence data) require you to re-authenticate. We do not publish further detail about our internal security controls, as doing so would help someone trying to defeat them.
Your choices
You can disconnect Instagram, permanently delete Instagram Intelligence data, or ask us to close your account, at any time from your dashboard or by emailing [email protected]. We will keep only what a genuine billing, legal, or security obligation requires.
Changes to this policy
If this policy changes in a way that affects how your data is handled, we will update this page and, where the change is material, tell you directly.
Public data can be incomplete or unavailable. SolveProwl labels limitations and does not promise growth, leads, sales or business outcomes.